Ways to Improve Your Connection Performance

Occasionally, DaDesktop might warn you if your connection shows latency (delay) that’s too high for smooth performance.

If that happens, try the steps below to boost your connection.

Steps to take

If you can, connect via Ethernet. If you’re on Wi-Fi, run a quick speed test beforehand (e.g., using speedtest.net) to check your connection.
Whenever feasible, stay near your Wi-Fi access point. Prefer 5 GHz over 2.4 GHz, since 2.4 GHz tends to be slower and more prone to interference.
Turn off or disable any VPNs or proxies before joining the session.
Where possible, temporarily disable security software that might interfere with your network connection, as it can sometimes impact speed and latency.
If your network uses content filters or other restrictions, reaching out to your company’s IT support can be helpful. Allowlisting these domains may resolve the issue:
1. https://\*.npg.io (any host ending in .npg.io)
2. https://dd4t.dadesktop.com
Avoid large downloads or uploads during the session. Pause system updates (Windows, Mac, Linux) until afterwards, if you can.
Your internet speed should exceed 10 Mbps download and 1 Mbps upload.

For help, reach out via the DD Support chat (look for the blue icon) or email ddsupport@nobleprog.com